Hurricane Season Begins: Have You Configured ‘Call Continuity’ for Automatic Call Rerouting?

Business phone system: Hurricane season palms imageTake Advantage of this Free Vonage Business Phone Feature – Today!

The June 1 start of Hurricane Season may get more attention among business owners on the coast than those in the Midwest. But any business that has experienced extended downtime and lost productivity due to an emergency appreciates the need to be prepared.

If your company has the Vonage business phone system, we recommend using this date as a reminder to configure your free Call Continuity feature to reroute calls in the event of a power outage or loss of Internet. 

During such an emergency, our patent-pending Call Continuity service can be invaluable for maintaining connection with your customers, suppliers and employees. Once configured, the service automatically detects a loss of phone connectivity – and immediately reroutes calls to a pre-specified cell phone or other backup number. And once your Internet and/or power is restored, routing through your normal extension is automatically reinstated.

IMPORTANT: While Call Continuity can be vital in the event of an emergency, it must be configured in advance to take effect. Therefore, we strongly recommend customers take the easy steps to configure and activate the service immediately.

3 Easy Steps to Configure Call Continuity

To configure Call Continuity settings, the company’s Account Adminstrator can log into your Admin Portal and follow these basic steps:

  • STEP 1: Click “Phone System“ icon atop the page, then “Phone Numbers” in the left-hand navigation bar. (Select numbers you’d like to update.)
  • STEP 2: From the “Select Action” drop-down list, select “Update Call Continuity Service.”
  • STEP 3: Enter your preferred 10-digit backup phone number, and click “Update.”  (This number will then appear on the “Phone Numbers” page.)

Complete instructions for configuring the service can be found on our Support Website, where customers may also access a short how-to video and Call Continuity Service Guide. Vonage recommends backing up the company’s main number and any published numbers, and customers may choose to designate backup numbers for every extension on the account.

End users may also configure Call Continuity settings by logging into the End User Portal and clicking on the “Settings” icon. Then, under the “Extension Settings” tab,  enter your backup number in the space labeled “Call Continuity Service”and click “Save” at the bottom.

The fact is that power outages do happen from time to time, and your Internet can go down due to an Internet service provider issue. Call Continuity is designed to keep your business up and running no matter what obstacles come your way. But it must be configured in advance to benefit your business.  Why not do it today?

To learn how this service can benefit your business, call 877-862-2562. 

About Amy Tankersley

As Product Manager at Vonage Business Solutions, Amy is always looking for ways to make our customers more productive. Her specialty is focusing on mobility solutions. When she isn’t building products, Amy is a dance teacher in Atlanta.

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