Myth Busting: Upfront Costs of Switching to a Hosted VoIP Phone System

VoIP Phone System: Myth-Upfront Costs of SwitchingWith so many business owners talking “business VoIP” these days, we might expect a few tall tales to surface along the way. One myth we continue to hear has to do with the supposed high upfront costs of switching to a hosted business VoIP phone system.

The reality is quite the opposite, so we thought we’d explore why some business owners might believe the myth. Then we’ll share the facts that may ultimately lead them to the truth (and ideally to a better and less-expensive business phone system).

Upfront Equipment Costs – or Not!

Most customers still rely on their dated copper-wire business phone system, so they know the amount of expensive, on-site equipment required to maintain a traditional phone system (often referred to as an on-premise PBX). But solutions like the Vonage business phone system are hosted in the cloud, instead of on premise, so there’s no need to replace the infamous “closetful of wires” to get robust phone features. The Vonage system plugs right into the company’s high-speed Internet connection, with no expensive equipment required.

Installation Fees – What Installation?

When customers decide to switch to a cloud-hosted solution like the Vonage system, we sometimes hear unfounded concerns over “installation fees.” We’re not sure where these concerns originate, since there typically are no installation fees. But we suspect it has to do with the expression “high-tech, high-cost” – the belief that a contemporary, leading-edge solution must be expensive. But in this case, the Vonage solution brings technical efficiency that leads to considerably lower overall costs.

Case in point: The cloud-hosted Vonage system requires no installation or setup fees, because there essentially is no “installation.”  If customers have a high-speed Internet connection, a compatible router and VoIP compatible phones – they’re basically ready for service the moment their phones arrive and their phone numbers are ported.  (Oh, and we also don’t charge to bring customers’ existing phone numbers over our system. And we don’t commence billing until the account is active and the service goes live.)

Customers may need to purchase VoIP-compatible phones, but this one-time hardware expense is typically offset quickly by savings over the first couple of months of service. After that, savings can be applied to the bottom line or reinvested in other areas of the business.

What About IT Support Fees?

More good news: The Vonage system is ideal for small to mid-sized companies that don’t have an IT team, or for those that prefer to devote their IT pros to other important priorities besides the phone system. Vonage Customer Care and Tech Support professionals are there for customers from the moment they request service – assisting with anything from initial set up of features to general use questions to network assistance. And Vonage manages the system virtually, so there’s never the need for expensive service visits.

From the Start: Lower Monthly Fees – and No Contracts!

With the Vonage system, customers save at least 30% over traditional providers from the moment they switch. And no contracts are required, which is certainly a source of comfort to most new customers.  Also, should a customer ever decide to switch from the Vonage system, no cancellation fees will be imposed.

The myth about high upfront costs is just that. Granted, the thought of a better business phone system for less money is unexpected. Business owners often find it hard to believe, or they think there’s a catch. But there is no catch: This is what the future of business telephony looks like – an efficient, businesss-enabling system with significant savings built in.

 If you’d like to learn more, why not call a Vonage representative today at 877-862-2562.

About Dave Morris

Dave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.

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