An Open Letter From the Picmonic Team

Our app experienced an unintended outage this Sunday, and we felt that this needed to be addressed to all of our users.

Remember how you felt when you didn’t quite live up to your parents’ expectations, but instead of being angry, they were just disappointed? We are feeling that right now. We know that we let you down when you needed us, and that is simply unacceptable. We are truly sorry for those of you who were studying for an exam, and ran into this problem.

As I’m sure you can appreciate, sometimes technology just doesn’t behave like you want it to. While we all do our best to protect against anything ever going awry, this Sunday was one of those instances where a glitch snuck its way in.

Our founders were med students just like you, so they are acutely aware of how frustrating dealing with something like this is when you just want to study- when you NEED to study. It might sound a bit corny, but your pain is our pain. We have a genuine belief in the power of Picmonic, and know that it can make a HUGE difference for you when it comes to crushing it academically.

So it was tough for us to hear how this glitch negatively impacted you. We are always listening. What you might think is just an email, tweet, or facebook post is taken incredibly seriously by us. We love you guys. We know that we failed you. But we’ve picked ourselves up, dusted ourselves off, and are going to use this as a learning experience. Thanks for supporting us, even through this imperfection, and having faith that we’re working to make Picmonic better and better every single day. It really means more than you know.

We promise, this incident is not representative of Picmonic, and we do not take this situation lightly. It is our #1 priority to protect our app against such instances to the absolute best of our ability. Of course, just like any company, problems are sure to arise no matter how hard we work to ensure that they don’t. We’re not perfect, and we will stumble. But we will always put you first, always take your feedback to heart, and always work to be the best that we can be.   On that note, we’ve implemented new policies and procedures to prevent such outages and keep you better informed in the event we do have a hiccup.

Thanks again for the support and love.

– The Picmonic Team

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