When you’re taking business calls, it can be overwhelming to remember important details about the customers you speak with, especially if your company’s call volume is high. If your job requires you to travel for work, keeping up with customers and sales calls can seem like an even more difficult task. You have all this information you’re supposed to remember every day, and your team members depend on you to communicate it effectively. How are you supposed to manage it all? Consider Keypad Scoring Your Magic Remedy We’re excited to announce a new feature that alleviates the stress of remembering important details about your callers: Keypad Scoring. When you activate Keypad Scoring in the companies in your account, you can enter specific details about callers as soon as the call ends. These details include: Classifying the call as a good lead using the lead classification feature. Applying a specific call tag to categorize the caller or the conversation. As soon as the call ends, you’re able to press the “*” key on your telephone’s keypad to interact with the prompts that apply call tags and a lead status to your call. If the caller hangs up before you have a chance to press the star key, you’ll also hear prompts to classify and tag the call. The caller never hears these messages – only the person who answered the call. Quick Insight for Your Entire Team Keypad Scoring is a separate feature from lead classification; however, the two work in unison to make your…
Read More: Get Your Data Faster with Keypad Scoring
