April 24, 2018 | Jennifer Thronson
Field service companies today and under enormous pressure to grow and separate themselves from the competition. Customers expect instant gratification and transparency when they select a field service provider. With companies like Uber and Amazon, customers have been trained to do almost anything with the push of a button. And customers today are spending more time online than ever before. More than 80% of customers prefer self-service in an online portal instead of calling a customer service desk. (source) So what can you do? The answer is simple. Offer your customers a self-service customer portal and mobile app.