Why You Need a Customer Portal in Field Service

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April 24, 2018 | Jennifer Thronson

Field service companies today and under enormous pressure to grow and separate themselves from the competition.  Customers expect instant gratification and transparency when they select a field service provider. With companies like Uber and Amazon, customers have been trained to do almost anything with the push of a button.  And customers today are spending more time online than ever before. More than 80% of customers prefer self-service in an online portal instead of calling a customer service desk. (source)  So what can you do?  The answer is simple.  Offer your customers a self-service customer portal and mobile app.