Importance of Customer Experience in Field Service

This post was originally published on this site

April 30, 2018 | Jamie Durden

If you’re running a field service organization, you already know great customer service is crucial.  With customer experience impacting not only client-retention by over 40%, but in addition improving customer satisfaction and providing up-selling opportunities in over 30% of interactions, it is key to a service organization’s success. (source)  Satisfied customers lead to more sales and more referrals- the ultimate marketing strategy.  So, why should you focus on providing excellent customer service?