Picmonic – Social Media Engagement & Content Coordinator

Position Summary
As Picmonic’s Social Media Engagement & Content Coordinator, you’ll be responsible for copywriting and editing online content, managing the company’s social media channels, and providing phenomenal customer support. You’ll use your well-rounded marketing and social communications experience to be the overall expert on best practices and data surrounding social media and content writing. If you consider yourself a digital native or think 140-characters at a time, we want you!

What you need to be successful in this position

  • – A positive, enthusiastic attitude. You’re someone who has a passion for and commitment to providing phenomenal support to internal teams and external customers. You love helping others succeed.
  • – Excellent writing, editing, and proofreading skills.
  • – Proficiency in social media applications i.e. Facebook, Twitter, LinkedIn,
  • – Pinterest, Snapchat etc., and Gmail and Google docs.
  • – The ability to play really nicely with others. We’re a small, tight-knit, highly collaborative team and a team player attitude is required.
  • – An insatiable desire to learn new things.
  • – A sense of ownership and responsibility to your tasks. You find answers and fix problems.
  • – Strong organizational skills and detail-oriented by nature.
  • – A wide degree of creativity (sometimes we like to respond in rhyme or gifs).
  • – An interest in keeping up with cutting edge trends and best practices in social media.
  • – Availability to work occasional evenings/weekends.
  • – Ability to remain cool under pressure in fast-paced startup environment.

Content Writing Responsibilities

  • – Assist with the creation of content for Picmonic’s social, web, and email presence.
  • – Work with a cross-departmental team (including outside contributors) to maintain and develop the master content calendar.
  • – Support all copywriting/editing and proofreading efforts for online content and marketing materials (blogs, emails, press releases, website content).
  • – Craft content in a way that inspires and engages a large online audience.

Social Media Management Responsibilities

  • – Be the overall expert on best practices and data surrounding social media.
  • – Manage Social Media channels and marketing campaigns and day-to-day activities including:
    •      – Lead the design, creation, and management of social campaigns to grow
    •      – Picmonic’s social community and online presence
    •      – Curate relevant content to reach the company’s target market
    •      – Work with Visual Manager to create appealing content (ie. Facebook Timeline cover, profile picture, thumbnails, ads, landing pages, Twitter profile, blogs, etc.)
    •      – Monitor, listen and respond to users in social channels, ie: engage with the community
    •      – Contribute to social media plans including goals, objectives, and measurement
    •      – Partner with digital marketing to ensure all social content is optimized for impact
    •      – Compile report with management for ROI
    •      – Seek out threats to the brand and resolve as needed
    •      – Work with the others internal colleagues to identify current industry trends to drive lead generating, blog content and web content ideas

Customer Support Responsibilities

  • – Provide customer support via email and phone, for all software system platforms and applications to present and potential customers.
  • – Perform question diagnosis while guiding users through step-by-step solutions.
  • – Identify and report customer service trends.
  • – Determine potential system improvements and implement change.
  • – Delight users and always have a fitting meme or gif on hand.

Bonus Skills

  • – PR experience
  • – Experience working in a startup environment
  • – Proficient in Photoshop and/or Illustrator
  • – Excel at Excel and/or Google Spreadsheets
  • – Pingpong champion (we really need someone who can de-throne the current office champion, Tanner, as his ego regarding his pingpong skills is getting out of hand)

Apply Here