An Urgent Care Physician’s Perspective: What does surge mean for Urgent Care?

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When physicians sketch their vision of running an urgent care clinic, they may think that having a crowded waiting room would be a “good problem to have.” But when that reality hits – and the crowded waiting room gets even more crowded, it is imperative to have a surge plan in place, so that patients, physicians and staff know how to recognize a surge situation, and know what to do to avoid negatively impacting patient care or clinicians themselves. Surge goes beyond simple supply-and-demand; it is a serious and complex phenomenon. While it is most often associated with Emergency Departments, surge can happen in urgent care environments as well.